Building Code & Culture

Technology leadership in IT means partnering with lines of business to understand priorities, align enterprise capabilities, and guide cross‑functional teams—delivering scalable, efficient, high‑quality digital solutions that produce measurable business results.

15+
Strategic Initiatives Led Across IT & Business
40%
Gain in Team Delivery Velocity
10+
Years of UX Leadership in Enterprise Environments

My Leadership Philosophy

Strategic Vision

Aligning user experience with executive and business priorities so technology investments directly support growth, efficiency, and long‑term enterprise goals.

Team Empowerment

Building high‑performing, cross‑functional teams by mentoring talent, establishing scalable systems and standards, and removing barriers to effective delivery.

Strategic Technology Adoption

Applying emerging technologies, including generative AI, to accelerate discovery, decision‑making, and solution development—allowing teams to focus on high‑impact, strategic work.

Business Impact

Defining and tracking meaningful metrics to demonstrate the measurable value and return on investment of user‑centered technology solutions.

Portfolio Highlights

Golden 1 Credit Union

IT Business Partner & UX Manager (Mar 2023 - Jul 2025)

As the strategic lead for user experience, I led the UX function through an enterprise‑wide digital transformation, establishing a unified vision and operating model across a complex ecosystem of cross‑functional teams and more than eight strategic vendors. By aligning executive business priorities with deep member insights, I ensured investments in the Sitecore CMS and supporting platforms delivered scalable, high‑quality digital experiences that improved member satisfaction and supported sustained business growth.

Strategic Initiatives Directed

A selection of enterprise initiatives I led from strategy through delivery. Each example outlines the business challenge, leadership approach, and measurable impact.

Accelerating Development with Actionable Prototypes

I remain hands‑on at key moments, building live code prototypes that remove ambiguity, speed development, and ensure the final product aligns with the approved direction.

Security Service Federal Credit Union

IT Business Partner & Digital Platform Lead (Jul 2016 - Mar 2023)

During my tenure at Security Service Federal Credit Union, I led a multi-year effort to build and scale UX as a core digital capability. I progressed from hands-on execution to a strategic IT business partner—establishing the team, defining operating frameworks, and embedding a member-centric approach across digital platforms. This work improved delivery maturity, strengthened organizational consistency, and contributed to increased member loyalty and long-term digital capability.

Phase 1: Foundation

As the sole UX Engineer, I led the full website replatforming to a responsive Sitecore CMS, introducing the organization’s first web design style guide. This work established a scalable foundation and earned a Star Performer award for innovation and impact.

Phase 2: Systemization

I architected and built the core component library in Figma, creating consistency and efficiency across digital properties. This system reduced development effort, improved quality, and strengthened brand cohesion.

Component library sample

Phase 3: Expansion

I designed the core UX for the flagship mobile app and led Conversational Experience Design across digital channels, focusing on clear, empathetic flows that reduced call center demand and improved member self-service.

Mobile design sample

Phase 4: Leadership

I formally established the UX discipline by advocating for team expansion, leading hiring and onboarding, and providing UX mentorship to build a sustainable, high-performing design culture.

Teaching material sample

Core Toolkit & Competencies

UX & AI Strategy

  • Human-Centered Systems Design (HCI)
  • AI-Augmented Research & Insight Synthesis
  • Data-Informed Decision Making
  • Enterprise Digital Transformation
  • UX Leadership & Mentorship

Applied AI Proficiency

  • AI-Assisted Development (Grok, Gemini)
  • Prompt Engineering & Model Steering
  • Generative Visual Exploration (Adobe Firefly)
  • Enterprise Productivity & Analysis (Microsoft Copilot)

Design & Delivery Execution

  • UX & UI Architecture
  • High-Fidelity Design Systems (Figma)
  • Conversational Experience Design (IVR, Chatbots)
  • Live-Code Prototyping (HTML/CSS)
  • Front-End Development Foundations
  • Sitecore CMS Platforms

Collaboration & Operating Models

  • Agile & Scrum Delivery (CSPO)
  • Cross-Functional & Vendor Leadership
  • Program & Work Management (JIRA)
  • Enterprise Documentation (Confluence)
  • Strategic Vendor Management

Driving the Future of Digital Spaces

The work highlighted here represents delivered outcomes — not concepts. Each initiative reflects a pragmatic approach to solving complex business and technology challenges within financial services through disciplined strategy, execution, and partnership.

Additional work and experimentation can be found in my UX Ninja dojo.